General Terms and Conditions
This English version is provided for convenience. In case of discrepancies, the German version prevails.
General Terms and Conditions of AIRBAG24 Airbagsysteme, owner Adam Wotzka, Schönefelder Chaussee 73, 12524 Berlin, Germany (hereinafter "Airbag24").
Part A applies to repair, inspection and diagnostic orders; Part B applies to the purchase of simulators and other goods from our online shop.
Last updated: September 2026
Part A — Terms and Conditions for Repair, Inspection and Diagnostic Orders
§1 Scope of these Terms
1.1 These terms apply both to consumers (Section 13 German Civil Code (BGB)) and between businesses (Section 14 German Civil Code (BGB)).
1.2 Deliveries, services and offers by Airbag24 are provided exclusively on the basis of these terms and conditions. They also apply to all future business relationships with consumers, even if not expressly agreed again. By placing an order in writing or verbally, these terms are deemed accepted. Any terms of the customer are expressly rejected; a renewed objection after receipt by Airbag24 is not required. Deviations from these terms and conditions are only effective if confirmed by Airbag24 in text form.
§2 Scope of Services
2.1 Airbag24 repairs airbag control units, crash sensors and seat occupancy mats. Airbag24 does not repair or supply other components of the restraint system, in particular clock springs (slip rings) and belt tensioners.
2.2 In the case of electronic components sent in, installation or removal and refitting of these parts is carried out by the customer. Airbag24 expressly points out that it will not bear the costs of this under any circumstances.
2.3 If Airbag24 is instructed to remedy damage caused by third-party intervention, Airbag24 reserves the right to invoice the customer for the necessary additional work. In this case, cost approval under Section 4.3 must be obtained from Airbag24 before the work is carried out.
§3 Offer, Formation of Contract
3.1 Airbag24's offers are subject to change and non-binding.
3.2 By submitting the order or repair order, the customer makes a binding contractual offer. The contract is formed when Airbag24 expressly confirms the order, begins processing it, or ships the goods. In exceptional cases, orders may also be agreed individually in text form or verbally.
3.3 We do not prepare cost estimates. The fixed prices shown on the website are binding. For a diagnosis already carried out, a subsequent voluntary reversal of the contract may incur an inspection fee of EUR 79.00 including VAT. If no defect is found, or an offered replacement is declined, the inspection fee is likewise EUR 79.00 including VAT. If Airbag24 can neither repair a defective part nor offer a replacement, no repair costs are incurred. The consumer's statutory right of withdrawal remains unaffected.
§4 Inspection Order and Repair Process
4.1 Repair, inspection and diagnostic services are provided under a contract for work and services (Werkvertrag) pursuant to Sections 631 et seq. German Civil Code (BGB). By handing over or sending in a unit, the customer places a binding inspection and repair order.
4.2 If the inspection of an airbag control unit reveals a defect or stored crash data, the repair, or the deletion of the crash data, is carried out immediately at the fixed price shown on the website. In this case, we do not contact the customer separately for confirmation, since the fixed prices are transparently shown on the website and the customer declares their consent to this by placing the order. A precondition for beginning work before expiry of the withdrawal period is the consumer's express request under Section 5.3 of these terms. A voluntary reversal of the contract under Section 3.3 and the consumer's statutory rights remain unaffected.
4.3 If exceptional additional work arises during processing that goes beyond the fixed price, the customer is contacted before the work continues and cost approval is obtained.
4.4 Airbag24 does not warrant that the unit will function correctly after installation if there are further vehicle defects unrelated to the repaired control unit.
§5 Right of Withdrawal — Applies to Consumers Only
5.1 Right of withdrawal
You have the right to withdraw from this contract (repair contract / contract for work and services) within fourteen days without giving any reason. The withdrawal period is fourteen days from the day the contract was concluded. To exercise your right of withdrawal, you must inform us (AIRBAG24 Airbagsysteme, Schönefelder Chaussee 73, 12524 Berlin, Germany, phone: +49 30 75655671, fax: +49 30 75655672, e-mail: info@airbag24.de) by means of a clear statement (e.g. a letter sent by post, fax or e-mail) of your decision to withdraw from this contract. You may use the model withdrawal form from our instructions on the right of withdrawal, although it is not mandatory. To meet the withdrawal deadline, it is sufficient for you to send your notice of the exercise of the right of withdrawal before the withdrawal period expires. The complete instructions, with separate sections for services and for the delivery of goods, can be found in our instructions on the right of withdrawal.
5.2 Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, without undue delay and, in any event, no later than fourteen days from the day on which we received notice of your withdrawal from this contract. For this repayment, we will use the same means of payment you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged fees as a result of this repayment.
5.3 Express request, compensation for value and premature expiry of the right of withdrawal for services
Before we may begin the repair, inspection or diagnostic service before expiry of the withdrawal period, we obtain your express request to this effect during the order process and, at the same time, have you confirm that you will lose your right of withdrawal once the contract has been fully performed by us.
If you have made this request and subsequently withdraw from the contract, you must pay us a reasonable amount corresponding to the proportion of the services already provided by the time you inform us of the exercise of the right of withdrawal, compared with the full scope of services provided for in the contract (Section 357(8) German Civil Code (BGB)). The right of withdrawal expires prematurely if we have fully performed the service and only began performance after you had made the above request and confirmed your knowledge of the loss of the right of withdrawal (Section 356(4) German Civil Code (BGB)). Without this declaration, we will only begin performance after the withdrawal period has expired.
5.4 Relationship to the voluntary reversal under Section 3.3
A voluntary reversal of the contract offered by Airbag24 under Section 3.3 exists independently of the statutory right of withdrawal. For diagnostic services already provided, the inspection fee of EUR 79.00 including VAT referred to there may apply.
5.5 Exclusion for coded units
For replacement parts or replacement units supplied that have been coded or programmed for you, or produced specifically for your vehicle on the basis of the VIN, there is no statutory right of withdrawal pursuant to Section 312g(2) No. 1 German Civil Code (BGB), as these are goods manufactured to customer specifications.
§6 Delivery and Turnaround Time
6.1 As a rule, Airbag24 repairs all airbag control units within 5 business days (Mon–Fri). If a repair is delayed, for example because new replacement parts need to be ordered, the customer will be informed of a new return date by e-mail. Announced dates are approximate estimates.
6.2 If several parts are sent in for repair, Airbag24 is free to ship all parts together.
6.3 In the event of non-delivery to the contractor or the customer, the customer is not entitled to any claims for reimbursement of expenses (e.g. rental car, new replacement parts or units, reimbursement of shipping costs, reimbursement of the surcharge for express shipments).
§7 Shipping and Transfer of Risk
7.1 Outbound shipping costs are borne by the customer. The customer is responsible for insured shipping and secure packaging of the goods. Shipping is at the customer's risk.
7.2 The shipping route and means of shipment (return shipment) are at Airbag24's discretion. Parcels are generally shipped using the UPS courier service. Airbag24 is therefore dependent on UPS's operating hours. Standard shipments are delivered Monday to Friday. At the customer's express request, goods can be shipped by express. In this case, the customer bears the additional costs.
7.3 In accordance with UPS's terms and conditions, obvious transport damage must be reported to Airbag24 in writing, with suitable evidence, immediately where possible, or at the latest within 3 business days for domestic shipments and 4 business days for international shipments. For consumers: failure to make such a report has no consequences whatsoever for your statutory rights and their enforcement, in particular your statutory warranty rights.
7.4 All returns by the customer are made at the customer's expense. If Airbag24 is responsible for the reason for the return (e.g. a warranty case), Airbag24 only bears the cost of the return shipment if the parcel was collected by prior arrangement (free of charge within Germany only). In the event of withdrawal, the consumer bears the cost of the return shipment.
7.5 Airbag24 is not obliged to accept shipments with unpaid postage. If an unpaid parcel is nevertheless accepted, these costs will in every case be invoiced to the customer. This also applies to shipments held by customs.
7.6 If delivery is rendered impossible or excessively difficult by force majeure, official measures, business closure, strike, extreme weather conditions or similar circumstances affecting the courier service or Airbag24's suppliers, Airbag24 is released from its delivery obligation for the duration of the hindrance and its after-effects.
7.7 Airbag24 is not liable for transport damage to goods sent to Airbag24, in particular where this results from inadequate packaging.
7.8 If the customer refuses to accept the delivered goods, or was not present for any of the three delivery attempts made by UPS so that the parcel could not be delivered, the customer bears the additional shipping costs for redelivery. Refusal of acceptance does not terminate the contract. Airbag24 will store the goods for at least 6 months. If the invoice remains unpaid after this period despite a reminder and the setting of an additional deadline, Airbag24 may realise the goods in accordance with the statutory provisions on self-help sale (Sections 383 et seq. German Civil Code (BGB)) and offset the proceeds, after deduction of costs, against the outstanding claim; any surplus belongs to the customer.
7.9 If the customer has not provided the correct shipping address in the order, the customer is obliged to reimburse the additional fee that Airbag24 must pay to the courier service for correcting the address.
7.10 If, at the customer's request, Airbag24 ships the repaired unit to a location other than the customer's address, risk passes to the customer as soon as Airbag24 has handed the item over to the carrier. The same applies as soon as Airbag24 has handed the goods over to the person designated by the customer to collect them. Vis-à-vis consumers, this only applies if the consumer has personally instructed the carrier and Airbag24 did not propose that carrier (Section 475(2) German Civil Code (BGB)).
§8 Payment Terms
8.1 For credit card payments via Stripe and other instant payment methods expressly offered at checkout, payment is due upon placing the order.
8.2 Payment in advance: Invoices are payable within 14 days. If advance payment is not made within a period set by Airbag24, the contract is nevertheless deemed to have been formed. If payment remains outstanding even after a reminder and a reasonable extension of the deadline, Airbag24 is entitled to withdraw from the contract and to realise the unit sent in in accordance with the statutory provisions; Section 7.8, sentence 4 applies accordingly. Ownership of the unit sent in does not pass to Airbag24 merely because of default in payment.
8.3 Payment after completed repair: After the repair has been successfully completed, the customer receives a payment request by e-mail and can pay using the payment methods expressly offered there, in particular credit card or bank transfer.
§9 Retention of Title
9.1 Title to replacement parts and replacement units supplied by Airbag24 only passes to the customer once the customer has settled the claims arising from the relevant contract. Vis-à-vis businesses, Airbag24 retains title until all claims arising from the ongoing business relationship have been settled. Title to units sent in by the customer remains unaffected.
§10 Warranty and Damages
10.1 Warranty claims relating to the repair of reconditioned units are subject to a limitation period of two years, calculated from the invoice date. The limitation period for warranty claims relating to replacement parts is governed by the statutory provisions.
10.2 In the event of defects in the repair, Airbag24 may provide subsequent performance, at the customer's choice, by way of repair or replacement of the parts replaced; Airbag24 may refuse the type of subsequent performance chosen by the customer in accordance with the statutory provisions. Airbag24 provides the same warranty for the repair and the replaced part as for the original repair. If subsequent performance fails or Airbag24 refuses it, the customer is entitled to the statutory rights to a price reduction or rescission.
10.3 A precondition for the warranty is that the defective part can be inspected and examined by Airbag24 and is therefore sent to Airbag24 for repair. Replaced parts become the property of Airbag24.
10.4 The warranty obligation does not apply, or expires, in the event of a broken seal, or if the delivered item has been altered or worked on by a third party, or if defects have been remedied without Airbag24's consent. This does not apply insofar as it is proven that the defect is not attributable to such intervention.
10.5 Airbag24 does not reimburse any expenses incurred by the customer in connection with subsequent performance, in particular removal and refitting, the cost of a rental car, new parts or units, or the surcharge for express shipment or Saturday delivery; the consumer's statutory claims to reimbursement of the expenses necessary for subsequent performance remain unaffected. Airbag24 agrees to bear the cost of standard shipment to the customer (free shipping within Germany only). Airbag24 also bears the cost of the return shipment to Airbag24, but only if Airbag24 was instructed to have the part collected by a carrier of its choice (free of charge within Germany only).
§11 Liability for Consequential Damage and Vehicle Warranty
11.1 Liability for damage to other parts of the vehicle and for consequential damage not attributable to a defective repair by Airbag24 (e.g. installation damage caused by the customer) is excluded.
11.2 Notwithstanding Section 11.1, Airbag24's liability is unlimited for damage arising from injury to life, body or health, in cases of intent and gross negligence, in cases of fraudulent concealment of a defect, within the scope of a guarantee assumed, and under the Product Liability Act. In the case of a slightly negligent breach of a material contractual obligation, the fulfilment of which is a precondition for the proper performance of the contract in the first place and on the observance of which the other party may regularly rely, liability is limited to the foreseeable damage typical for this type of contract at the time the contract was concluded.
§12 Data Protection
12.1 Airbag24 is entitled to store and further process customers' data electronically for the purpose of processing orders, enquiries and offers.
12.2 Details of purposes, recipients, service providers, legal bases and data subject rights can be found in the current Privacy Policy.
§13 Severability
13.1 If any of the foregoing terms should be invalid, the validity of the remaining terms and conditions shall not be affected.
§14 Applicable Law, Mandatory Consumer Protection, Jurisdiction
14.1 The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).
14.2 If you, as a consumer, have your habitual residence in another state, the choice of law under Section 14.1 does not deprive you of the protection afforded to you by provisions that cannot be derogated from by agreement under the law of your state of habitual residence. These mandatory consumer protection provisions remain fully applicable.
14.3 A place of jurisdiction is agreed exclusively vis-à-vis businesses: if the customer is a merchant within the meaning of the German Commercial Code (Handelsgesetzbuch, HGB), a legal entity under public law, or a special fund under public law, the exclusive place of jurisdiction for all disputes arising from the contractual relationship is Airbag24's place of business. For consumers, only the statutory places of jurisdiction apply; consumers residing in the European Union may bring proceedings at their place of residence and may only be sued there.
§15 Dispute Resolution
15.1 We are neither obliged nor willing to take part in dispute resolution proceedings before a consumer arbitration board.
Part B — Terms and Conditions for Simulators and Other Goods
§1 Scope of Application
The following terms and conditions apply to all orders placed through our online shop by consumers and businesses. A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside that person's trade, business or profession. A business is a natural or legal person, or a partnership with legal capacity, who, when entering into a legal transaction, acts in the exercise of its trade, business or profession. Vis-à-vis businesses, these terms and conditions also apply to future business relationships, without our needing to refer to them again. If a business uses conflicting or supplementary general terms and conditions, their applicability is hereby objected to; they only become part of the contract if we have expressly agreed to them.
§2 Contracting Party, Formation of Contract
The purchase contract is formed with AIRBAG24 Airbagsysteme, owner Adam Wotzka, Schönefelder Chaussee 73, 12524 Berlin, Germany. The presentation of products in the online shop does not constitute a legally binding offer, but a non-binding online catalogue. You may first place our products in the shopping cart without obligation and may correct your entries at any time before submitting your binding order, using the correction aids provided and explained during the order process. By clicking the order button, you submit a binding order for the goods contained in the shopping cart. Confirmation of receipt of the order is provided together with acceptance of the order immediately after submission by an automated e-mail. The purchase contract is formed upon receipt of this e-mail confirmation. The language available for the conclusion of the contract is German. The contract text is not stored by us.
§3 Delivery Terms
Please refer to the shipping costs information for the amount of shipping costs (e.g. domestic and international). In principle, you have the option of collecting goods from AIRBAG24 Airbagsysteme, Schönefelder Chaussee 73, 12524 Berlin, Germany, during the following business hours: Monday to Friday from 8:00 am to 1:00 pm and from 1:30 pm to 4:00 pm, except on public holidays. Please let us know at least two business days before collection so that we can prepare the goods from our warehouse. Parcel lockers are not served. Shipment is subject to all details provided, in particular the vehicle identification number (VIN), being correct.
§4 Payment
The following payment methods are available in our shop:
For credit card payments via Stripe and other instant payment methods expressly offered at checkout, payment is due upon placing the order; we ship the goods after payment has been received. For payment in advance, the deadlines stated at checkout and in the payment information apply.
Payment in advance: If you select payment in advance, we will provide our bank details in the order confirmation and ship the goods after payment has been received.
§5 Right of Withdrawal
5.1 General principle
Consumers generally have a statutory right of withdrawal of fourteen days, in accordance with the separate instructions on the right of withdrawal. The complete instructions on the right of withdrawal, as well as the model withdrawal form, are available there at any time. Businesses have no right of withdrawal. The following paragraphs 5.2 and 5.3 govern the cases in which the statutory right of withdrawal is excluded or expires prematurely.
5.2 Exclusion for goods coded to a specific vehicle (crash sensors, airbag control units or replacement units)
Crash sensors as well as airbag control units or replacement units are coded to a specific vehicle before shipment, based on the vehicle identification number (VIN) provided by the customer during the ordering process, and after this coding can only be used for the specified vehicle. These are therefore goods manufactured to customer specifications, or clearly personalised to the consumer's personal needs. For such goods, there is no statutory right of withdrawal pursuant to Section 312g(2) No. 1 German Civil Code (BGB). By entering the VIN and submitting the order, the customer expressly declares their wish for vehicle-specific production.
5.3 Expiry for sealed goods (simulators / seat occupancy mats)
Simulators (seat occupancy mats) are delivered in sealed protective packaging (a heat-sealed, transparent pouch). On or in the packaging there is a notice, clearly visible before opening, that returns are excluded once the item has been opened; a corresponding notice is also included in the product description. For reasons of health and safety, these components can no longer be resold as new once the seal has been removed, because the correct deployment of the passenger airbag — and therefore the protection of the life and health of the vehicle occupants — depends on the component being in flawless condition, and it is not possible to determine whether the item was used in a vehicle in the meantime. The right of withdrawal therefore expires pursuant to Section 312g(2) No. 3 German Civil Code (BGB) as soon as the seal has been removed after delivery. The same applies if the simulator is installed or used.
5.4 Voluntary goodwill right of return
Regardless of the statutory right of withdrawal, Airbag24 voluntarily grants, without acknowledging any legal obligation, a right of return of 14 days from receipt of the goods for all products listed above, provided the sealed protective packaging is unopened and the goods are unused. This allows, for example, the return of goods ordered by mistake. Once the seal has been opened or the goods have been used, a goodwill return is excluded. Within the scope of this voluntary goodwill arrangement, the customer bears the direct cost of the return shipment. There is no legal entitlement to this goodwill return; the consumer's statutory rights (in particular Section 5.1) remain unaffected.
5.5 Warranty in the event of a defect
The statutory warranty rights remain unaffected by the foregoing provisions. In the event of a defect or malfunction of the goods, please contact us (info@airbag24.de). We will inspect the part and, where applicable, provide a remedy within the scope of the statutory warranty. Details are governed by Section 8.
§6 Retention of Title
The goods remain our property until paid for in full. The following applies additionally to businesses: we retain title to the goods until all claims arising from an ongoing business relationship have been settled in full. You may resell the goods subject to retention of title in the ordinary course of business; you hereby assign to us in advance all claims arising from such resale — regardless of any combination or mixing of the goods subject to retention of title with a new item — in the amount of the invoice amount, and we accept this assignment. You remain authorised to collect these claims; however, we may also collect claims ourselves if you fail to meet your payment obligations.
§7 Transport Damage
For consumers: if goods are delivered with obvious transport damage, please report such damage to the delivery carrier as soon as possible and contact us without delay. Failure to make a complaint or to contact us has no consequences whatsoever for your statutory rights and their enforcement, in particular your statutory warranty rights. However, doing so helps us assert our own claims against the freight carrier or transport insurer. For businesses: the risk of accidental loss and accidental deterioration passes to you as soon as we have handed the item over to the freight forwarder, carrier or other person or institution designated to carry out the shipment. As between merchants, the duty to inspect and give notice of defects under Section 377 German Commercial Code (Handelsgesetzbuch, HGB) applies. If you fail to give the notice required there, the goods are deemed approved, unless the defect was one that could not be discovered on inspection. This does not apply if we have fraudulently concealed a defect.
§8 Warranty and Guarantees
Unless expressly agreed otherwise below, the statutory law on liability for defects applies. To examine an alleged malfunction of the simulator, we ask you to send us a fault log in text form; you bear the cost of preparing this log yourself. Your statutory warranty rights do not depend on this. For businesses, the limitation period for claims for defects is two years from the transfer of risk; the statutory limitation periods for recourse claims (Sections 445a and 445b German Civil Code (BGB)) remain unaffected. Vis-à-vis businesses, only our own statements and the manufacturer's product descriptions that have been incorporated into the contract are deemed an agreement on the characteristics of the goods; we assume no liability for public statements by the manufacturer or other advertising claims. If the goods delivered are defective, we will, vis-à-vis businesses, first provide a remedy at our discretion, either by remedying the defect or by delivering goods free of defects. The foregoing limitations and shortened periods do not apply to claims for damages caused by us, our legal representatives or vicarious agents, for injury to life, body or health, for intentional or grossly negligent breach of duty and fraud, for breach of material contractual obligations, the fulfilment of which is a precondition for the proper performance of the contract in the first place and on the observance of which the other party may regularly rely (cardinal obligations), within the scope of a guarantee promise, where agreed, and to the extent the Product Liability Act applies. Airbag24 does not warrant that the simulator will function correctly after installation if there are further vehicle defects or vehicle-side modifications unrelated to the simulator supplied.
§9 Liability
For claims arising from damage caused by us, our legal representatives or vicarious agents, we are always liable without limitation for injury to life, body or health, for intentional or grossly negligent breach of duty, for guarantee promises, where agreed, and to the extent the Product Liability Act applies. In the case of a breach of material contractual obligations, the fulfilment of which is a precondition for the proper performance of the contract in the first place and on the observance of which the other party may regularly rely (cardinal obligations), caused by slight negligence on the part of us, our legal representatives or vicarious agents, liability is limited in amount to the damage foreseeable at the time the contract was concluded and typically to be expected. Otherwise, claims for damages are excluded.
§10 Dispute Resolution
We are neither obliged nor willing to take part in dispute resolution proceedings before a consumer arbitration board.
§11 Final Provisions
The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods. If you, as a consumer, have your habitual residence in another state, this choice of law does not deprive you of the protection afforded to you by provisions that cannot be derogated from by agreement under the law of your state of habitual residence. If you are a merchant within the meaning of the German Commercial Code (Handelsgesetzbuch, HGB), a legal entity under public law, or a special fund under public law, the exclusive place of jurisdiction for all disputes arising from contractual relationships between us and you is our place of business. For consumers, only the statutory places of jurisdiction apply.